Privacy Policy
Introduction
Top Option Plumbing ("we," "us,", "our", or “the business”) provides residential and commercial plumbing services throughout the greater Boise, Idaho area. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit https://topoptionplumbing.com (the "Site"), contact us, or request our services.
By using the Site or submitting information to us, you agree to the practices described in this policy. If you do not agree, please do not use the Site.
Information We Collect
We collect information you give us directly and some information automatically when you use the Site.
Information you provide. When you call us, fill out a contact or quote form, schedule service, or sign up for a maintenance plan, we may collect:
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Name, phone number, email address, and service address
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Business name, for commercial customers
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Details about your plumbing issue, property, or service request, including any photos you share
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Billing and payment information, processed through our third-party payment provider
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Communications with us, including call recordings where permitted by law
Information collected automatically. When you visit the Site, we and our service providers may collect your IP address, browser and device type, pages viewed, referring website, and the date and time of your visit.
How We Use Your Information
We use personal information to run our business and serve you, including to:
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Respond to inquiries, provide quotes, and schedule appointments
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Dispatch plumbers and perform emergency, repair, installation, and maintenance services
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Process payments and send invoices, receipts, and warranty information
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Send appointment reminders, service follow-ups, and maintenance plan notices
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Send promotional offers, if you have opted in, which you can stop at any time
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Improve the Site, our services, and customer experience
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Prevent fraud, protect our business, and comply with legal obligations
We do not sell your personal information
How We Share Your Information
We share personal information only as needed to operate our business, and only with:
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Service providers who help us with scheduling, payment processing, website hosting, analytics, email, and customer communications. They may use your information only to perform services for us.
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Manufacturers and suppliers, when needed to register or process a warranty on equipment we install, such as a water heater or water softener.
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Insurance companies, at your request, such as when you use our leak detection reports to support a claim.
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Legal authorities, when required by law, subpoena, or court order, or to protect the rights, property, or safety of our company, customers, or others.
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A successor business, if we are involved in a merger, acquisition, or sale of assets.
We may also share information with your consent or at your direction.
Cookies and Tracking Technologies
The Site uses cookies and similar technologies to keep it working properly, remember your preferences, and understand how visitors use it. We may use analytics tools, such as Google Analytics, and advertising tools that measure the performance of our online ads. If we enable such website event track tools, we will offer the opportunity to opt out of such tracking.
Data Retention and Security
We keep personal information as long as needed to provide services, honor warranties and maintenance plans, maintain service records, and meet legal, tax, and accounting requirements. This will likely span the life of the business.
We use reasonable administrative, technical, and physical safeguards to protect your information. Payment card data is handled by our payment processor and is not stored on our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your Choices and Rights
You may contact us at any time to:
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Access, correct, or update the personal information we hold about you
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Ask us to delete your information, subject to records we must keep by law
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Opt out of marketing emails by clicking "unsubscribe" from any marketing email or contacting us
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Opt out of marketing text messages by replying STOP
We will still send service-related messages, such as appointment confirmations and invoices. Depending on where you live, you may have additional rights under state privacy laws, and we will honor them as required.
Third-Party Links
The Site may link to other websites, such as manufacturer, review, or social media sites. We are not responsible for their privacy practices, so please review their policies before sharing information with them.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above. Your continued use of the Site after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or want to make a privacy request, contact us:
Phone: 208-9999-TOP or Email: topoptionplumbing@gmail.com